Refund Policy for Music AI Generator

Last Updated: December 14, 2024
Thank you for choosing Muzix! We want you to be completely satisfied with our AI music generation service. Here's our refund policy:

Refund Request Period


Customers can request a refund within 7 days of their premium subscription purchase
The refund window gives you adequate time to evaluate our music generation features
This period starts from the date of initial subscription purchase


Eligibility Conditions


Your account must not have generated any music during the refund period
Refund requests must be submitted via email to [email protected]
Please include your registered email address and specific reasons for your refund request to help us improve our service
The account must be in good standing and not have violated our Terms of Service


Refund Processing


We will review your refund request within 3 business days
Approved refunds will be processed through your original payment method
The refund amount will be for the full subscription price
Any generated music during the trial period will be archived upon refund approval
Processing time may vary depending on your payment provider (typically 5-10 business days)


Non-refundable Circumstances


Subscriptions past the 7-day window are non-refundable
Accounts that have used any music generation credits are not eligible for refunds
Partial refunds are not available for partially used subscriptions
Special promotional or discounted subscriptions may have different refund terms


Premium Service Continuation


During the refund review period, your premium access will remain active
Upon refund approval, your account will revert to the free tier
You'll maintain access to any music generated within the free tier limitations
Any premium features will be deactivated upon refund completion


Contact Us


For any questions about our refund policy or to request a refund, please email [email protected]
Visit muzix.app for additional support resources
We aim to respond to all inquiries within 24 hours
Our support team is available to help resolve any issues before requesting a refund


Additional Notes


All refund requests are reviewed on a case-by-case basis
We reserve the right to modify this refund policy at any time
Users will be notified of any significant changes to this policy
Currency exchange rates for international refunds are determined by your payment provider